Refund Policy

No live free trial is offered. A valid payment method is required, and the first selected individual subscription charge is immediate when Stripe Checkout completes successfully: $19.00 USD for CoverageCases Basic or $39.00 USD for CoverageCases Pro, plus any applicable tax. The selected subscription renews automatically each month until canceled.

Cancel through Account → Billing, which opens the Stripe-hosted billing portal. Cancellation stops the next automatic renewal and takes effect at the end of the current paid billing period. Payments are nonrefundable except as stated in the Refund Policy or required by law. An existing billing customer retains portal and cancellation access even when marketplace access is restricted.

A Basic-to-Pro upgrade uses an immediate prorated invoice and grants Pro access only after confirmed payment. A Pro-to-Basic downgrade takes effect at the next renewal, with no immediate charge or refund; Pro access continues until the confirmed provider transition.

Paid subscription periods are not routinely refundable and are not prorated. CoverageCases may approve a manual refund or adjustment for a duplicate, unauthorized, demonstrably erroneous, legally required, or documented courtesy exception. Contact admin@coveragecases.com with the account email, charge date, and a nonconfidential explanation; do not send complete payment credentials.

A status other than exact active immediately blocks new marketplace use. A full refund of all payment evidence for the current period revokes current-period marketplace access. Billing-portal, cancellation, legal, privacy, and limited existing-engagement wind-down access remain only as separately described.

The posting attorney sees and authorizes the exact fixed posting fee before Checkout and publication: $5.00 standard, $9.00 within 48 hours, $15.00 within 24 hours, or $25.00 on the same courthouse-local calendar day. The fee becomes earned when CoverageCases publishes and distributes the request. Later withdrawal, hearing cancellation, rescheduling, nonacceptance, or failure to fill ordinarily does not create a refund.

If a fixed posting fee is successfully charged but CoverageCases does not publish and distribute the request, CoverageCases will issue or review a full refund. After publication, CoverageCases may still approve a full refund for a duplicate, unauthorized, demonstrably erroneous, legally required, or documented courtesy exception. Partial percentage-based refunds and cancellation charges tied to attorney compensation are not offered. A completed full posting-fee refund revokes paid publication and new acceptance while preserving the immutable accounting and refund record.

This policy covers only CoverageCases individual software subscriptions and fixed platform posting fees. CoverageCases does not collect, refund, prorate, adjudicate, enforce, deduct from, or take a share of compensation that one attorney agrees to pay another. Those attorneys must address compensation and any refund directly under their separate agreement.

Send a nonconfidential subscription or fixed platform-charge question to admin@coveragecases.com with the account email, charge date, and relevant CoverageCases receipt or posting reference. Do not send complete payment credentials, privileged communications, or confidential case files.