EFFECTIVE LEGAL DOCUMENT
This exact source version is active for CoverageCases.
Document status
- coveragecases-platform-v1.8
- Sep 4, 2026, 4:35 PM ET
- Effective
How to contact CoverageCases about account, subscription, identity, privacy, security, and platform-conduct issues.
Contact and scope
Send a nonurgent support or complaint request to admin@coveragecases.com or mail CoverageCases LLC at 7402 North 56th Street, Suite 810 PMB 1013, Tampa, Florida 33617. Include the account email, relevant date, and a concise nonconfidential description. Do not send identity documents, selfies, biometric material, complete payment credentials, privileged communications, or confidential case files.
CoverageCases accepts account, individual subscription, fixed posting-fee, Identity, official-record match, legal-assent, privacy, security, accessibility, notification, and platform-conduct complaints. Compensation disputes between attorneys remain governed by their separate agreement and are not charged, refunded, or adjudicated by CoverageCases.
Review and escalation
CoverageCases may verify the requester, review relevant account and audit records, request nonconfidential information, preserve evidence, correct its records, restrict marketplace access, or refer a provider-controlled issue to the provider. Security incidents and privacy requests follow the applicable response and verification procedures.
CoverageCases does not provide emergency support, court relief, legal advice, professional-discipline decisions, or malpractice adjudication. Contact the court, emergency services, independent counsel, The Florida Bar, a regulator, or another appropriate authority when the issue is outside the platform's role.